A customer who has been permanently banned from the library may request a re-evaluation of the banning and the reinstatement of their library privileges. Requests must be submitted in writing to the Director and should include a statement from the customer that they understand and will follow the library’s Code of Conduct.

The Director may consider any of several factors when deciding to reinstate library privileges including: the details of the incident that led to the suspension; the length of time since the initial eviction and suspension; the customer’s completion of any requirements imposed by the court as a result of the incident; and any other information provided by the customer that suggests that they are unlikely to engage in the conduct that led to the suspension of privileges.

The Director will make decisions about reinstatement of privileges. Decisions of the Director may be appealed to the Shaker Heights Public Library Board of Trustees.

Approved by the Shaker Heights Public Library Board of Trustees 12/14/2010