Mission, Vision, and Values


Shaker Heights Public Library builds community and enriches lives by bringing together  people, information, and ideas.


Shaker Heights Public Library is an indispensable part of our community, known for:

  • A wide range of resources
  • Innovative, customer-driven services
  • Vibrant and welcoming spaces
  • A knowledgeable and passionate staff


We value:

  • Literacy and lifelong learning
  • Intellectual freedom and equal access
  • Customer service excellence
  • Integrity and accountability
  • Innovation
  • Diversity and inclusiveness
  • Outstanding employees
  • Our Shaker Heights Community


Approved by the Shaker Heights Public Library Board of Trustees 12/12/2011