I. Library Card Eligibility
A. Adult Cards
- Library cards are issued free of charge to anyone who resides, owns property, works, or attends school in Ohio. Adults age 18 and over must present a government-issued photo ID and proof of a current Ohio address. A library card will not be issued if any accounts associated with the applicant are in collection or have a balance exceeding $25 (based on the government-issued photo ID).
- Temporary residents must provide both permanent and temporary or school addresses. Out-of-state students attending an institution of higher learning in Ohio must provide their permanent and their college addresses, as well as a student ID.
B. Educator cards
- Educator cards are issued free of charge to an individual with proof of employment at a school or licensed preschool/daycare and a current government issued photo ID. An educator’s card will not be issued if any accounts associated with the applicant are in collection or have a balance exceeding $25 (based on the government-issued photo ID). An individual may have a regular card and one educator card.
- Proof of employment may be either of the following: valid paystub within the last thirty (30) days or a valid School ID badge.
- Cards expire July 31 of each year. Employment and address verification must be provided each year to renew the card.
- Educator cards may only be used at Shaker Heights Public Library. Holds may be placed only on materials owned by Shaker Library.
C. Juvenile Cards
- Juvenile cards are issued to minors under 18 and require the signature of a parent or legal guardian, who must be present at the time of application, provide a government-issued photo ID and proof of a current Ohio address, and assume responsibility for all activity (including payment of all fines and fees incurred) on the card. Non-parental custodians must show proof of guardianship. If any accounts associated with the government-issued photo ID are in collection or have a balance exceeding $25, another card will not be issued.
- If a parent or guardian wishes to restrict their child from borrowing movies, they may choose to do so as part of the library card application process.
D. Three for Me Cards
- Three for Me cards are issued to minors ages 12 and under. These cards do not require the signature of a parent or guardian, although a parent or guardian may choose to prohibit their child from getting a card. The child’s name, birth date, and address must be provided by the child or an accompanying caregiver.
- Three for Me cards can only be used to check out children’s books from Shaker Library. Up to three items may be out on a Three for Me card at any one time. This card cannot be used at other libraries and may not be used to place holds or check out materials other than children’s books.
E. Three for Teens Cards
- Three for Teens cards are issued to minors ages 13 through 17. These cards do not require the signature of a parent or guardian, although a parent or guardian may choose to prohibit their child from getting a card. The child’s name, birth date, and address must be provided by the child or an accompanying caregiver.
- Three for Teens cards can only be used to check out print materials from Shaker Library. Up to three items may be out on a Three for Teens card at any one time. This card cannot be used at other libraries and may not be used to place holds.
II. Borrowing Privileges and Requirements
- Shaker Heights Public Library issues library cards which allow cardholders to borrow material from participating CLEVNET member libraries, subject to individual library policies. Only one CLEVNET card is permitted per individual, with the exception of Educator, Three for Me, and Three for Teens cards, which a cardholder may have in addition to a regular CLEVNET card.
- To prevent loss of library material and to protect cardholders from fraudulent use of library cards, the library requires customers to present a library card or a valid form of government-issued photo ID for each transaction.
- Cardholders are responsible for all material checked out on their cards, and if such material is returned late, damaged, or lost, are responsible for paying fines or replacement fees.
- Cardholders are responsible for ensuring that their library records, and those of any minor children, include current contact information. Borrowing privileges must be renewed every two years to ensure that contact information is updated.
- When presented with a valid library card for a transaction, library staff will generally not ask for additional identification.
- If a card has an account balance of $10 or more, or if there are 10 or more overdue items on the card, the cardholder will not be allowed to borrow or renew physical materials.
III. Lost, Stolen, or Damaged Cards
- Cardholders are responsible for reporting lost or stolen library cards immediately.
- The owner of a lost or stolen library card is responsible for all material checked out on that card up to the time that he or she reported to the library that it was lost or stolen.
- The cardholder may request a free replacement for a lost, stolen, damaged, or worn card in person at the library.
IV. Thresholds / Loan Limitations
- Regular adult or juvenile cards: 50 items.
- Educator cards: 100 items.
- Three for Me and Three for Teens cards: three items.
- Due to limited availability, limits may be set for the number of items in certain media formats that a customer may have checked out.
- The CLEVNET system will automatically attempt to renew eligible items one day prior to their due date. Cardholders may also renew eligible items in person, by phone, or online via the CLEVNET catalog.
- Online renewals require the library card number or customer’s username, and PIN. Telephone renewals require a library card number or an item number.
- Under no circumstances will library card numbers be released via telephone.
VI. Placing Holds or Requesting Materials from other Libraries
A. Placing Holds
Customers holding regular adult or juvenile cards may place holds on most materials found in the library catalog. The library belongs to the CLEVNET consortium and thereby shares a catalog and materials with member libraries. There is no charge for borrowing materials from other member libraries, and customers may initiate their own requests through the library catalog or website or ask for staff to help request materials from CLEVNET libraries.
B. Interlibrary Loan
Customers holding regular adult or juvenile cards may also request materials from libraries outside of CLEVNET via interlibrary loan. The library attempts to obtain material from other libraries for free whenever possible. However, some libraries charge a small fee for their material. Interlibrary loan fees over $15 must be paid by the customer. Additionally, customers may be charged a small handling fee if they request interlibrary loan material but do not pick it up from the library once it has arrived.
Shaker Heights Public Library material may be returned to any CLEVNET library, and will be discharged from the customer’s library card upon receipt by that library. Shaker Library material that is returned to a non-CLEVNET library in Ohio may be shipped to Shaker Library by that library, but will not be discharged from the customer’s card until it is received by Shaker Library. The customer remains financially responsible for the material until it has been received and discharged by Shaker Heights Public Library.
VIII. Confidentiality of Library Records
To comply with Ohio law and the Shaker Heights Public Library Confidentiality of Library Records Policy, the library does not release personal information, allow anyone to pick up items being held for another customer, or disclose information about what another customer has borrowed from the library or what charges are on another customer’s account except in the following circumstances:
- A person designated by a customer who presents that customer’s card may receive information from that customer’s record and/or complete transactions on that customer’s behalf.
- A parent or guardian who is listed in the “care/of” line of a minor’s record may, upon presentation of a government-issued photo ID, receive information about the record and make payments on the account. In order to borrow materials on a minor’s card, the parent or guardian must provide the minor’s library card or be accompanied by the minor and present government-issued photo ID.
|Item||Loan Period||Renewals||Holds Allowed|
|Newly released feature films||7 days||0||Yes|
|Other movies and DVD sets||14 days||1||Yes|
|New books||14 days||5||Yes|
|Wireless hotspots||14 days||0||Yes|
|LaunchPads, Video games||7 days||0||No|
|All other material||21 days||5||Yes|
*Eligible items may not be renewed if there are outstanding holds. Some popular material may not be eligible for holds to ensure a wide selection of new material is available to customers.
*Extended loans may be made available to customers upon request and are subject to approval of staff in Adult or Youth Services.
X. Fines and Fees*
All material owned by Shaker Heights Public Library is free of overdue fines.
The fee for a lost or damaged Shaker-owned item is the list replacement cost of the item.
If an account is referred to a collection agency, a $10 non-refundable service charge will be added to the account.
*These policies apply to material owned by Shaker Heights Public Library. The library lends material from other CLEVNET member libraries, and the policies of the owning library apply in those transactions.
XI. Lost or Damaged Items
- An item more than 21 days overdue is considered lost, and the replacement cost will be charged to the cardholder’s account. The cardholder must either return the item, at which time the charge will be removed from the account, or pay the replacement cost of the item.
- The library cannot issue refunds for lost and paid items.
- Damage to material beyond normal wear and tear is the responsibility of the cardholder. Replacement charges are assessed for damaged items.
- Due to cataloging and processing costs, replacement copies of material purchased by the customer will not be accepted for lost or damaged items.
- Customers seeking a reduction in fees for material lost due to theft must provide a copy of an official police report filed at the time of the theft and containing an itemized list of library property. All decisions in such circumstances are subject to Administrative approval.
Shaker Heights Public Library accepts payment of overdue fines and replacement fees for all CLEVNET libraries by cash, check, or credit card. Payment may be made in person, online, or by mail. A processing fee of $7.00 will be assessed for a returned check. The library reserves the right to refuse to accept checks from a customer who has had previous checks returned.
XIII. Collection Agency
In order to protect its investment of public money in library material and services, the library works with a collection agency to retrieve long-overdue material or excessive unpaid account balances.
- A customer account with total charges of $25 or more that is 42 days past due will be sent to collection and a $10.00 non-refundable service charge will be added to the account.
- The collection agency will contact the customer by phone and letter over the following 120 days in hopes of resolving the problem.
The Shaker Heights Public Library will comply with Discharge of Debtor decrees by bankruptcy courts. Once the library is notified that a bankruptcy has been filed, collection activity is suspended on the customer’s account and on the accounts of any minor children (to the extent that the charges existed prior to the date of the bankruptcy filing) until the library is notified of the outcome.
- Cardholders who have:
- Filed for bankruptcy,
- Named Shaker Heights Public Library as a creditor,
- Received a discharge, and
- Presented the appropriate documents to the library
shall have outstanding balances for fines, fees, and collection agency charges removed from their accounts. Only Shaker Library charges owed as of the date of the decree will be waived.
Approved by the Shaker Heights Public Library Board of Trustees, 10/2007, 9/15/2010, 6/13/2011, 2/12/2013, 6/9/2014, 5/11/2015, 6/20/2016, 10/10/2016, 6/19/2017, 10/15/2018, 8/19/2019 (effective 10/1/2019)