Technology Classes & Assistance

Shaker Heights Public Library offers a variety of computer classes, one-on-one technology support and learning opportunities, and online tutorials for all skill levels. Whether you’re new to computers and learning the basics or looking to deepen your knowledge of more advanced technology skills using the equipment in our Tech Studio or The Workshop, we have the resources and support you need to get started.

Computer Classes

All computer classes are free and open to the public. Registration for class is required. To register, visit or call (216) 991-2030. Our current computer class schedule includes the following topics: Basic Computer Skills, Microsoft Excel 2016, Microsoft Word 2016, Social Media, and Email.

Basic Computer Skills

Get started with computers by learning the basics about computer types; controlling the computer using a keyboard and mouse; and finding your way around the computer using your settings, organization, and knowledge of computer parts.

Microsoft Excel 2016

Learn how to navigate and identify parts of Excel spreadsheets; how to enter data and format cells, rows, and columns; how to sort and filter your data; and how to create charts.

Microsoft Word 2016

Learn how to create, save, organize, format, and finish your Word Document. Classes review opening, closing, and saving documents; adding texts and objects; page and text formatting; and using Spelling and Grammar checks.

Windows 10

Learn how to navigate Windows operating system to manage your computer, find programs and tools to help perform specific tasks, and understand storage drive options to save and back up your work.


Learn how to create a professional email account for work or school, use email etiquette when sending emails, understand utilizing common email functions like forwarding and reply all, and account management to stay organized.


One-on-One Tech Help

The library offers one-on-one technology appointments with our Technology Experience Specialist. Appointments are located at Shaker Heights Public Library’s Main Library and may be scheduled up to two weeks in advance. During one-on-one appointments, assistance is offered on topics like setting up an email account, honing your skills with Microsoft Office or Google Drive, and learning how to use the equipment in the library’s Creation Spaces. We are sorry, but we cannot provide technical support for customers’ personal devices.

Book a one-on-one with the Technology Experience Specialist

Need assistance? Email or call (216)-991-2030.


Additional Resources

Northstar Digital Literacy

  • Northstar Digital Literacy is a collection of free, self-guided, online lessons and assessments that teach you how to perform basic computer tasks and measure your competency. Assessments and certifications are available in the following areas:
    • Essential Computer Skills: Basic Computer Skills; Internet Basics; Using Email, Windows, and Mac
    • Essential Software Skills: Microsoft Word, Excel, and PowerPoint; Google Docs
    • Using Technology in Daily Life: Social Media, Information Literacy, Supporting K-12 Distance Learning, Career Search Skills, Your Digital Footprint
  • Access Northstar Digital Literacy
  • To earn a certificate, each assessment must be taken in a supervised setting. Schedule a proctored assessment (appointment link).

LinkedIn Learning

  • LinkedIn Learning is a leading online learning platform that helps anyone learn business, software, technology, and creative skills to achieve personal and professional goals. As a Shaker Heights Public Library cardholder, you have access to the LinkedIn Learning video library of engaging, top-quality courses taught by recognized industry experts. Once you have logged into LinkedIn Learning with your library card number and PIN you must create a personalized LinkedIn Learning account by entering your name and e-mail address. This account can help you manage your course history, playlists, bookmarks, and Certificates of Completion.
  • Click here to access LinkedIn Learning

  • For almost 20 years, has helped millions around the world learn the essential skills they need to live and work in the 21st century. From Microsoft Office and email to reading, math, and more— offers more than 200 topics, including more than 2,000 lessons, more than 1,000 videos, and more than 50 interactives and games, completely free.
  • Access

  • The Public Library Association’s site,, is an online library that includes resources and self-guided lessons to help technology users of all levels increase their digital literacy skills.
  • Access