Crisis Communication Policy

It is the policy of the Shaker Heights Public Library that all facts shall be promptly, clearly and fully disclosed to the public, absent a clear and present need to delay disclosure of a specific fact.  Personnel matters are confidential. To ensure timely communication of accurate information in a crisis situation, all media inquiries must be directed to the library’s Director or the Board President, as the organization’s official, authorized spokespersons, or if they are unavailable, the Communications and Marketing Manager.

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