Payment Card Industry Data Security Standards (PCI DSS) are network security and business practice guidelines adopted by Visa, MasterCard, American Express, Discover Card, and JCB to establish a “minimum security standard” to protect customer’s payment card information. It is a requirement for all merchants that store, transmit, or process payment card information.

The library complies with all PCI-DSS standards regarding the storage, processing and transmission of customer credit card information for payment of fines and fees, meeting room rentals and donations.  The library uses services that are PCI-DSS compliant for customers that make online donations on the library website, as well as to process online credit card transactions for meeting room payments.

As an added safeguard, library staff is prohibited from taking credit card information over the phone or from copying customer credit card information in any format.  Any violation of this procedure will result in disciplinary action up to and including termination.

Approved by the Shaker Heights Public Library Board of Trustees 5/9/2011