Special Services

…picked up or a specific delivery date. The library is not responsible for completed tests that are not received by the student’s institution. It is the student’s responsibility to contact the institution to determine if the completed test was received. Faxing and Scanning The library provides free faxing and scanning. Golden Buckeye Cards Ohio residents who are at least 60 years old or disabled can register for a Golden Buckeye card at the librar…

Dietz Closed

…The Dietz Community Room at Bertram Woods Branch is closed and will remain closed throughout the renovation. More Renovation Updates…

Proctoring

…ail or by fax. You or your school will pay any postage incurred by mailing tests to your school. We can receive tests from delivery services such as Fed Ex or UPS. However, the library is not a pickup site for these services, so tests cannot be returned this way. It is your responsibility to contact the institution to determine if the completed test was received. We are not responsible for the content of exams that are sent to proctors or for comp…

Board Bylaws

…cordance with law and the objectives and policies adopted by the Board and under the direction and review of the Board. The Fiscal Officer has the authority to administer, and is responsible for, the receipt, deposit, and expenditure of, funds; the internal control of library expenditures; and the documenting and reporting of financial activity. The Fiscal Officer also shall be responsible for the library’s investment program and all library banki…

Circulation of Library Material

…d PIN. Telephone renewals require a library card number or an item number. Under no circumstances will library card numbers be released via telephone. 4. Cardholders using regular adult or juvenile cards may place holds on most materials found in the CLEVNET catalog. Cardholders may initiate their own requests through the library catalog or website or ask for staff to help request materials from CLEVNET libraries. 5. Cardholders holding regular ad…

Collection Development Policy

…inal responsibility for selection rests with the Director, who administers under the authority of the Library Board of Trustees. The Shaker Heights Public Library selects material that is of optimum use to the citizens of our library district. Because of budget limitations and space constraints, the library must be highly selective. The library endeavors to enlarge the scope of the collection to reflect expanding fields of knowledge and to emphasi…

Core Competencies

…email and the Internet Demonstrates correct phone etiquette and procedure Understands and follows emergency procedures Learns and applies new skills and knowledge Maintains flexibility, accepts change, and adapts with curiosity and enthusiasm Meets or exceeds required duties as defined by the job description Customer Service Definition: The ability to effectively and positively meet or exceed the needs of the Library’s diverse internal and extern…

Technology Classes & Assistance

…your computer, find programs and tools to help perform specific tasks, and understand storage drive options to save and back up your work. Email Learn how to create a professional email account for work or school, use email etiquette when sending emails, understand utilizing common email functions like forwarding and reply all, and account management to stay organized.   One-on-One Tech Help The library offers one-on-one technology appointments wi…

History

…addition to book sales, Friends has supported the library’s programming by underwriting Summer Reading programs and by providing for the giveaways and incentives that help to keep youngsters reading throughout the summer months. This, initiative, too, has grown through the years. In 1998, the Friends ramped up its contributions to summer reading and for about 10 years funded and hosted a Friday night Family Ice Cream Social and Summer Reading Kick…