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Other FAQs

We offer a wide variety of free books, movies, magazines, music, and audiobooks in our eLibrary. Check out eLibrary Help for more information on getting started.

We accept donations at the Main Library, where you will receive a receipt for tax purposes. Those who require help in unloading books are asked to call ahead (216-991-2030) to make sure that someone is available to help. See How to Donate Books for more information.

Do you have a card?

A CLEVNET library card is required to access most databases and to checkout from the eLibrary. Certain services, such as Hoopla, require a Shaker Library card.

Do you have a PIN?

Your password is a four digit number extracted from a field in your library record. In most cases, it is the last four digits of the phone number in your library record. If that information is not available in your record, it may be the month/day of your birthdate (ex. 0824 for a birthdate of August 24th). If your library record does not contain your phone number or birth date, your password is CHANGEME.

If you have an email address listed in your account, you can reset your password.

If you do not have an email address listed in your account, please call us at 216-991-2030 to add one to your account.
You will need your library card number to access your account over the phone.

Do you have fines/fees on your account?

If fines and fees total $15 or more, you will not be allowed to borrow material and you may be blocked from accessing the Library’s online Research Tools and eLibrary. Check your account / pay fines online.

Is it a research database that can only be used in a library?

Access to some databases is restricted for use only within the Library. Those databases will be listed with a note (In-Library Use Only).

You can request that we purchase an item for the collection online.

No, the library does not offer this service.

The local Bureau of Motor Vehicles in Shaker Town Center (16945 Chagrin Blvd. Shaker Hts., OH 44120, 216-283-4000) has a public notary. There is a small fee for the service.

Shaker Heights City Hall has public notaries. Although there is no charge for items notarized at City Hall, call 216-491-1400 to be certain that a notary is available.

The Ohio Secretary of State maintains a searchable list of Ohio notaries. You can search for a notary by county and zip code.

Yes, we offer free wireless internet access throughout both of our buildings. See Wireless Access for more information.

Yes, there is a fax machine at the Main Library. See more information here.