||Daily Overdue Fine / Fee
|Adult or teen book, magazine, or audio recording||15¢ per day
| Juvenile book, magazine, or audio recording
| VHS or DVD
||50¢ per day
| Lost or damaged item
||List replacement cost
| Replacement of lost library card
| Photocopies, computer printouts and microform copies
||10¢ per page
The maximum overdue fine per item shall be $5. Overdue fines shall not exceed the cost of the item.
These policies above apply to material owned by Shaker Heights Public Library. The library lends material from other CLEVNET member libraries, and the policies of the owning library apply in those transactions.
Golden Buckeye Cardholders
Golden Buckeye cardholders and senior citizens with proof of age are exempt from fines on overdue material owned by Shaker Library, except for movies and 14-day loan books. Golden Buckeye cardholders are responsible for ovedue fines for material owned by other libraries.
Lost or Damaged Items
- An item more than 28 days overdue is considered lost, and the cardholder must pay to replace it.
- If a lost item is found and returned the Library will refund the item cost, minus a 20% processing fee, if the following criteria are met:
- The item is returned within 90 days after the lost item fee was paid.
- The item is in good enough condition that the library can still circulate it. "Good condition" is determined at the discretion of library staff.
- The customer brings the lost item receipt with the item when it is returned.
- No refund will be paid in cash. Lost material and related fees paid by cash or check will be refunded by check and mailed to the customer.
- Replacement charges are assessed for damaged items.
- All cardholders must pay for lost or damaged material regardless of the fine-exempt status of the item or the borrower.
Shaker Library accepts payment of overdue fines and replacement fees for all CLEVNET libraries by cash, check, or credit card.
Shaker Library will comply with Discharge of Debtor decrees by bankruptcy courts. Once the library is notified that a bankruptcy has been filed, collection activity is suspended on the customer’s account and on the accounts of any minor children (to the extent that the charges existed prior to the date of the bankruptcy filing) until the library is notified of the outcome.
Cardholders who have:
shall have outstanding balances for fines, fees, and collection agency charges removed from their accounts. Only charges owed as of the date of the decree will be waived.
- Filed for bankruptcy,
- Named Shaker Heights Public Library as a creditor,
- Received a discharge, and
- Presented the appropriate documents to the library
Material Recovery Service
In order to protect its investment of public money in library material and services, the library works with a material recovery service to retrieve long-overdue material or excessive unpaid fines. Customers with total charges of $50 or more that are 60 days past due will be sent to collection and a $10 non-refundable service charge will be added to the account. Please note that once an account has been referred to collection, the library cannot issue a refund for lost material that is paid for and then found.